bdok11 Privacy Policy

1. Introduction & Scope

bdok11 ("we", "us", or "the platform") is an online casino and betting service provider operating for players in Bangladesh. This privacy policy ("policy") informs you about how we use, store, disclose, and protect the personal information we collect when you use the bdok11 website.

By registering an account on this site or using any of our services, you are agreeing to the terms of this privacy policy. If you do not agree with any part of this policy, please stop using our platform.

bdok11 is for users aged 21 and above only. We do not collect information from minors; and if we become aware that a minor has provided information, it will be deleted immediately.

2. What Information We Collect

bdok11 may collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and national identity card details.
• Email address and contact information.
• Payment-related information including bKash, Nagad, Rocket, or Upay numbers.
• Any information you voluntarily provide during account registration, login, or support chat.

2.2 Information Collected Automatically

• IP address, browser type and version.
• Device type, operating system, and screen resolution.
• Time spent on the site, pages visited, and navigation patterns.
• Information collected through cookies and similar tracking technologies (see details below).
• Transaction history, betting records, and activity logs on the platform.

2.3 Information Received from Third Parties

• KYC information received through identity verification service providers.
• Transaction-related information confirmed by payment processors.
• Information from fraud prevention and security verification agencies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To process gaming, betting, and financial transactions smoothly.
• Identity Verification: To complete the KYC (Know Your Customer) process and confirm age.
• Security and Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To resolve your complaints and questions via 24/7 live chat.
• Platform Improvement: To analyze user experience and improve the quality of our services.
• Marketing Communications: To send you relevant offers and updates, subject to your consent.
• Legal Compliance: To comply with applicable laws and regulations.

4. Data Storage and Security

bdok11 uses industry-standard technical and organizational measures to protect your personal information. Our platform uses SSL (Secure Socket Layer) encryption technology, which secures the transfer of data between your browser and our servers.

The main security measures we have in place are:

• 256-bit SSL encryption on all data transmissions.
• Encrypted data storage at the server level.
• Access control: only authorized personnel can view sensitive information.
• Regular security audits and vulnerability testing.
• A process for immediate notification in the event of a data breach.

Data retention period: we may retain your information for as long as your account is active and for as long as required to meet applicable legal obligations after your account is closed.

5. Disclosure of Information and Third Parties

bdok11 does not sell your personal information to any third party for commercial purposes. However, information may be disclosed in the following limited circumstances:

5.1 Service Provider Partners

Trusted service providers engaged for payment processing (bKash, Nagad, Rocket, Upay), identity verification, fraud prevention, and technical support receive only the information necessary to perform their work and are contractually bound to follow our privacy policy.

5.2 Legal Requirements

We may be legally required to disclose information under a court order, a lawful request from a government authority, or applicable law.

5.3 Business Transfers

In the event of a business sale, merger, or acquisition, your information may form part of the transferred assets. You will be notified in advance in such a case.

6. Cookies and Tracking Technologies

The bdok11 website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions, security, and core site functions.
• Performance Cookies: Used to remember page load speed, language preferences, and your settings.
• Analytics Cookies: Used to understand user behavior, which helps with site improvement.
• Marketing Cookies: Used to display relevant advertisements, subject to your consent.

6.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, please be aware that disabling some cookies may limit certain features of the platform.

7. Your Rights

As a bdok11 user, you have the following rights regarding your personal information:

• Right to Access: You can ask to know what information we hold about you.
• Right to Rectification: You can request that incorrect or incomplete information be corrected.
• Right to Erasure: In certain circumstances, you can request that your information be deleted (full deletion may not be possible where legal obligations apply).
• Right to Restrict Processing: In some circumstances, you can request that the use of your information be limited.
• Right to Data Portability: You can request to receive your information in a structured, readable format.
• Right to Object: You can object to marketing communications or the use of your information.

To exercise these rights, contact us via 24/7 live chat or by email.

8. Withdrawal of Consent and Marketing Communications

If you do not wish to receive promotional emails or marketing communications from bdok11, you can let us know your preference at any time via our 24/7 live chat or by email.

Please note that even if you opt out of marketing communications, we may continue to send you important account-related notifications (transaction confirmations, security alerts, policy changes) as these are part of the service.

After withdrawing marketing consent, it may generally take a few business days for the information to be updated in our systems.

9. International Data Transfers

bdok11 may use international server infrastructure. This means your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• Adequate data protection measures are in place in the country to which the information is transferred.
• Contractual safeguards are in place to protect data during transfers.
• All service provider partners follow industry-standard security protocols.

10. Privacy of Children and Minors

bdok11 operates strictly for users aged 21 and above. We do not knowingly collect personal information from any minor. Age is verified at the time of account registration and we verify proof of age during the KYC process.

If we become aware that a minor has provided us with information, that information will be deleted immediately and the associated account will be closed. If you believe a minor is using our services, please contact us.

11. Responsible Gaming and Data Protection

bdok11 believes in responsible gaming. Information about your gaming behavior may sometimes be used to activate our responsible gaming tools, such as self-exclusion, deposit limit setting, or cooling-off periods.

Information used for this purpose is kept strictly confidential and is used solely for your protection. To learn more about responsible gaming, visit our Responsible Gaming page.

12. Policy Changes and Updates

bdok11 reserves the right to change this privacy policy at any time. For any significant changes, we will notify you in the following ways:

• A notice on the main page of the website.
• Sending an update notification to your registered email.
• Updating the "Last Updated" date on this page.

Continuing to use the site after changes have been made means you are agreeing to the revised policy. For significant changes, we may seek your consent again.

13. Third-Party Links and Services

The bdok11 platform may include services connected to payment providers and game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, and others). These third parties have their own privacy policies and their policies will also apply when you access their services.

bdok11 is not responsible for the privacy practices of third parties. We recommend that you read the privacy policy of any third-party platform before using it.

14. Data Breach Response

In the event of a data security breach, bdok11 will take immediate action. In accordance with our incident response plan:

• An investigation will begin as soon as a breach is identified.
• Affected users will be notified within the applicable timeframe.
• Immediate steps will be taken to limit damage and prevent recurrence.
• The relevant legal authorities will be informed.

If you believe there has been suspicious activity on your account, please notify us immediately via our 24/7 live chat.